Eligible cases
- Duplicate payment for the same service.
- Payment succeeded but we cannot begin the selected service within three business days.
- A cancellation request is received within seven days of purchase and work has not begun.
- The wrong service was purchased and the customer requests correction before work begins.
Work in progress
If work has begun but the project is not complete, we may provide a partial refund based on the undelivered portion of the agreed scope. Completed milestones, processed data, implemented workflows, integrations, documentation, and substantial support are generally non-refundable.
Scope changes
Payments for separately approved additional work follow the same policy. A change in customer requirements does not make completed or already delivered work refundable.
Refund method
Approved refunds are returned to the original payment method where possible.
How to request
Email office@germey.tech with the order number, account email, payment date, service name, and reason for the request. We normally respond within three business days.